Privacy policy

We are pleased to welcome you to our website and that you are interested in our company. It is important to us to protect your personal data. Personal data is all information about natural persons that is or can be determined on the basis of this information, whether personal or factual. The term personal data includes, for example, data such as surname, first name, address, telephone number, but nowadays the IP address also counts as personal data.

We collect and process personal data on our website. This data is subject to legal protection, which we adhere to. In the following points, we will provide you with information about data protection and tell you how we collect and process personal data. This processing is carried out in accordance with the EU General Data Protection Regulation, the Federal Data Protection Act-2018 and other national regulations.


Responsible person within the meaning of Article 4(7) of the EU GDPR

SOS Software Service GmbH
Managing Directors: Marc Gloning and Joaquim Moreira dos Santos
Unterer Talweg 40
DE - 86179 Augsburg


Name and contact details of the data protection officer

You can contact our person responsible for data protection in our company at any time:

E-mail: dsb@sos-software.com
Phone: +49 821 25782-912


Data subjects' rights

As a data subject, you have various rights under the EU General Data Protection Regulation, which you can of course also exercise with our company. Please contact us in this regard using the contact details above.

You have the following rights as a data subject:

  • Right to information
  • Right of rectification
  • Right to erasure (right to be forgotten)
  • Right to restriction
  • Right to object
  • Right to data portability

You can also withdraw any consent given to us at any time using the contact details above.

You also have the right to file a complaint with the supervisory authority responsible for you. The supervisory authority responsible for you depends on the respective federal state in which you reside. You can find a list of the respective supervisory authorities at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html


Deletion / blocking of personal data

An important principle of the EU General Data Protection Regulation is data avoidance and data economy. Our company adheres to these principles and we only store personal data for as long as is necessary for the purposes for which it was collected or in accordance with the statutory retention periods. After a corresponding basis has ceased to exist (contract, consent, legal regulation,...), we routinely delete or block this data.


Collection of data when visiting our website

When our website is called up, data is automatically collected by our server and the following data is stored in the log files of our system:

  • Browser type and versioning
  • Operating system used by the enquirer
  • IP address
  • Date and time of the request of the website
  • Domain name of the provider

A direct allocation of the personal data to a specific user will not take place, so that an identification of individual site visitors will not take place.

We collect this data on the basis of our legitimate interest to further optimise the technology, to ensure the establishment of the connection to our website, to ensure the availability of our web services and for other administrative purposes.

If necessary, anonymised information is evaluated for statistical purposes, which in turn does not allow any conclusions to be drawn about specific or identifiable persons.


(1) Contact form

You can contact us at any time via our contact form. In doing so, you give us your consent for the purpose of contacting you. A correct email address or telephone number is required for this contact. Without these details provided by you, it is not possible for us to contact you.

If applicable, further optional information enables us to respond better to your enquiry. If we have processed your enquiry and there is no reason to process this data further, it will be automatically deleted.


(2) Data collection when writing a commentary and evaluation

When users leave comments or ratings, in addition to this information, the time of their creation and the user name previously selected by the website visitor are also stored. This serves our security, as we can be prosecuted for illegal content on our website, even if it was created by users.


(3) Newsletter

With your consent, we will send you our newsletter or similar information on a regular or irregular basis by email to the email address you have provided.

In order to receive our newsletter, you only need to enter your email address. If we request further personal data when you register for the newsletter, this data will be used exclusively for this purpose in order to make our newsletter more personal.

To ensure that the subscriber also has the correct email address, we use the so-called double opt-in procedure for our newsletter. In this process, a confirmation email is sent to the addressee after registration in order to confirm this again. This ensures that no third party has requested the newsletter for you.

Your personal data will not be passed on to third parties or used in any other way. The data will only be used for the newsletter for which you have registered.

You have the option to revoke the storage and sending of our newsletter to your email address at any time. At the end of our newsletter you will find a suitable link to make this revocation. Of course, you can also send an email to the contact details in this privacy policy (see above) to inform us of the revocation.


(4) Cookies

So-called "cookies" are also used on our website. Cookies are not text files that are transferred from our system to your hard drive. Through these cookies, we automatically receive certain information. This could be, for example, your IP address, the browser you use to access our website, your operating system and other data.

Cookies are generally used to make it easier for the user to use the website and to enable a perfect display of our services. Cookies cannot start any programs or even transmit viruses to your system.

Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.

Most browsers are set to accept cookies automatically. However, you can deactivate the storage of cookies or set your browser to notify you as soon as cookies are sent. Once cookies have been set, you can delete them yourself at any time by calling up the corresponding menu item in your internet browser or deleting the cookies on your hard drive. You can find details on this in the help menu of your internet browser.


(5) SSL encryption of the website

To protect the transmission of your data, we use appropriate encryption on our website (e.g. SSL) via HTTPS.


(6) Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (hereinafter: Google). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The purposes of the data processing are to evaluate the use of the website and to compile reports on activities on the website. Other related services are then to be provided based on the use of the website and the internet. The processing is based on the legitimate interest of the website operator.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link: Browser Add On to deactivate Google Analytics.

You can prevent Google Analytics from collecting your data by clicking on the following link: Deactivate Google Analytics. An opt-out cookie will be set, which prevents the future collection of your data when visiting this website.


(7) Google Adwords

Our website uses Google conversion tracking. If you have reached our website via an ad placed by Google, a cookie is set on your computer by Google Adwords. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognise that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to participate in the tracking, you can refuse the setting of a cookie required for this - for example, by means of a browser setting that generally deactivates the automatic setting of cookies or by setting your browser in such a way that cookies from the domain "googleleadservices.com" are blocked.

Please note that you must not delete the opt-out cookies as long as you do not want any measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.


(8) Xing

Our website uses the "Share Button" from XING. Therefore, when you call up this website, a connection is established via your browser to the servers of XING AG, Gänsemarkt 43, 20354 Hamburg, Germany. This is how the share functions (e.g. the display of the counter value) are provided. No personal data relating to your visit to this website is stored. In particular, no IP addresses are stored by XING. Your usage behaviour is also not evaluated. The current information on data protection with regard to the "Share Button" as well as other relevant information in this regard can be found under XING's Privacy Policy.



Functions of the Twitter service are integrated on our pages. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and made known to other users. In the process, data is also transmitted to Twitter. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. You can find more information on this in Twitter's privacy policy at http://twitter.com/privacy.

You can change your Twitter privacy settings in your account settings at http://twitter.com/account/settings.


(10) LinkedIn

Plugins of the social network LinkedIn of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter "LinkedIn") are integrated on our pages. You can recognise the LinkedIn plugins by the LinkedIn logo or the "Recommend" button on our site. When you visit our pages, a direct connection is established between your browser and the LinkedIn server via the plugin. LinkedIn thereby receives the information that you have visited our site with your IP address. If you click the LinkedIn "Recommend Button" while logged into your LinkedIn account, you can link the content of our pages on your LinkedIn profile. This enables LinkedIn to assign the visit to our pages to your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by LinkedIn. Details on data collection (purpose, scope, further processing, use) as well as your rights and setting options can be found in LinkedIn's privacy policy. You can find this information at: https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv


(11) Google+

Our website uses the "+1″ button of the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). The button is recognisable by the "+1″ sign on a white or coloured background.

When you call up a web page of our website that contains such a button, your browser establishes a direct connection with Google's servers. The content of the "+1″ button is transmitted by Google directly to your browser and integrated by it into the website. We therefore have no influence on the scope of the data that Google collects with the button, but assume that your IP address is also recorded.

For the purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this respect and setting options for protecting your privacy, please refer to Google's data protection information on the "+1″ button: http://www.google.com/intl/de/+/policy/+1button.html

If you are a Google Plus member and do not want Google to collect data about you via our website and link it to your membership data stored with Google, you must log out of Google Plus before visiting our website.


(12) Facebook Social PlugIns

Our website uses social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are recognisable by one of the Facebook logos (white "f" on a blue tile or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin".

When you call up a web page of our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. We therefore have no influence on the scope of the data that Facebook collects with the help of this plugin and therefore inform you according to our state of knowledge.

By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by clicking the Like button or posting a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If you are not a member of Facebook, there is still the possibility that Facebook will find out and store your IP address.

For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy: http://www.facebook.com/policy.php.

If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your membership data stored on Facebook, you must log out of Facebook before visiting our website.

It is also possible to block Facebook social plugins with add-ons for your browser, for example with the "Facebook Blocker".


(13) YouTube

Our website embeds YouTube videos. The embedded clips place cookies on the user's computer when the page is called up. Those who have deactivated the setting of cookies for the Google advertising programme will not have to expect any such cookies when calling up YouTube clips. However, YouTube also stores non-personal usage information in other cookies. If you would like to prevent this, you must have this blocked by the browser.


(14) Questions to the Data Protection Officer

If you have any questions about data protection, please write us an e-mail or contact our data protection officer directly:

E-mail: dsb@sos-software.com
Phone: +49 821 25782-912


(15) Personal data

Within this internet presence, there is the possibility of transmitting personal data to us. Personal data is information that can be used to find out your identity. This includes information such as your name, address, postal address, telephone number or e-mail address.

With regard to your personal data, we would like to point out in accordance with § 33 BDSG that it will be stored and/or transferred in accordance with the applicable data protection regulations.

Apart from that, personal data will be treated absolutely confidentially and will only be forwarded to third parties with your separate consent.

As a precaution, however, we expressly point out that data protection in open networks, such as the Internet, cannot be fully guaranteed according to the current state of the art.


Communicate with us by email

If you contact us by email and send us this email unencrypted, we cannot guarantee the data security of the transmission path to us. If you would like to send us data that requires protection, please send it to us only in encrypted form or by post.



Change to our privacy policy

We reserve the right to amend our data protection declaration at any time in order to keep it up to date with regard to our services. When you visit our website again, the current privacy policy will apply.


Augsburg, 23.05.2018



+49 821 25782-0

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