Kaseya Intelligence Platform
The AI-powered platform for IT management, cybersecurity, service delivery, and cyber resilience.
Higher margin per endpoint. Less effort per technician.
More growth for resellers and MSPs.
Kaseya helps you as a reseller or managed service provider to serve your customers more efficiently, more securely, and more profitably. The platform integrates IT management, cybersecurity, business continuity, documentation, and service processes with a shared data, automation, and AI layer.
The result
Less Tool Chaos
Faster response times
Better Security Services
Scalable Growth
Growth Brings Complexity
Customer base is growing — but the tool landscape is growing even faster.
Many IT departments and MSPs lose productivity daily due to fragmented systems, duplicate data maintenance, and manual handoffs between RMM, PSA, backup, security, and documentation. At the same time, requirements for availability, cybersecurity, and compliance are on the rise.
- Too many standalone tools and vendor portals
- High administrative and training effort
- Security events are scattered across systems
- Backup, security, and service processes are not sufficiently integrated
- Technician time is tied up by manual analysis and ticket triage
- Margins are falling, even though operational effort are rising
The Consequence
- More stress in service operations
- Slower response times
- Higher Risks Associated with Security and Backup Incidents
- More Difficult Scaling
- Less time for value-added client projects
Kaseya
One platform. One ecosystem. One point of contact.
Modern IT service providers and MSPs aren’t looking for yet another tool. They’re looking for a platform that standardizes processes, integrates cybersecurity, ensures recovery, and makes growth more profitable.
Kaseya takes exactly this platform-based approach: RMM, PSA, backup, cybersecurity, SIEM, email security, documentation, and automation all work together within a single ecosystem. SOS Software Service helps MSPs turn this into a robust service and revenue model.
Goals
Kaseya’s Contribution
Our Contribution
Efficiency
Increase
Automation, platform data, centralized workflows
Guidance on the right entry-level combination
Enhance Security
Kaseya SIEM, INKY, MDR/Security Ecosystem
Pre-sales, Demos, Positioning for End Customers
Build resilience
Datto Unified Backup / Datto SIRIS
Sizing, Bid Support, Project Support
Standardize growth
Kaseya 365 and Integrated Platform Modules
Enablement, Partner Support, Vendor Liaison
Kaseya – Product Portfolio at a Glance
- Less manual work in day-to-day operations
- Greater transparency into customer environments
- Integrated Cybersecurity and Business Continuity
- AI-powered automation across multiple product lines
- More recurring revenue through standardized MSP services
Data + Context + AI = Better Decisions
Kaseya Intelligence is the platform’s intelligence layer. It is not an additional product silo, but rather connects data, context, and AI across multiple Kaseya solutions. This enables automation and analytics that individual tools cannot provide on their own.
AI is only valuable if it is based on relevant operational, backup, security, ticket, and endpoint data.
This is precisely where Kaseya’s platform advantage lies.
The easiest way to get started with a scalable platform strategy.
Kaseya 365 is a sensible starting point for MSPs looking to gradually consolidate endpoint management, user security, automation, and service delivery. Instead of positioning each product in isolation, SOS can use Kaseya 365 as a platform to launch standardized managed services.
- Simpler Licensing
- Greater standardization of managed services
- Higher revenue per endpoint
- A solid foundation for cross-selling in backup, SIEM, PSA, documentation, and email security
- A stronger ‘Land-and-Expand’ approach to sales and partner development
Managed SIEM with on-demand monitoring—built for MSPs and lean IT teams.
Kaseya SIEM brings together endpoint, network, and cloud visibility from more than 60 data sources. The solution combines correlated visibility, automated response, 24/7 SOC support, and 400 days of searchable log retention in a single interface.
Traditional enterprise SIEM solutions are often complex, labor-intensive, and difficult to operate cost-effectively as an MSP service. Kaseya SIEM addresses this very gap: SIEM-grade security, but with MSP-oriented workflows, a multi-tenant approach, and predictable service pricing.
Benefits
How
Kaseya
SIEM
delivers
Added Value with SOS Software Service
Unified
Visibility
Correlation of signals from endpoints, network, cloud, identities, email, and firewalls.
We can position SIEM as an entry point into security monitoring and compliance services.
Automated Response
Automated rules, coordinated response, and 24/7 SOC support.
Our pre-sales team can explain typical use cases for lean MSP teams.
Compliance Support
400 days of searchable log retention and a focus on reporting.
We can highlight the relevance for NIS2, ISO 27001, and regulated customer environments.
Built
for MSPs
User-based pricing logic, workflows for MSPs and IT teams.
A solid foundation for standardized managed security offerings.
GenAI-powered email security against modern phishing attacks.
INKY is Kaseya’s AI-powered email security solution. It analyzes content, intent, visual characteristics, and user context; provides real-time guidance to users directly in their inboxes; and reduces the manual workload for IT teams.
Why Traditional Filters Are No Longer Enough:
Modern attacks appear credible, personalized, and scalable. They leverage generative AI, impersonation, QR code phishing, business email compromise, and social engineering. This is exactly where INKY comes in, with GenAI analysis, computer vision, and dynamic warning banners.
Benefits
INKY
‘s Approach
‘s Value Proposition for MSPs
Identify threats that others
overlook
GenAI detects intent, language, context, and manipulation patterns.
Greater differentiation from traditional
email security offerings.
Users
enable users to make safer decisions
Color-coded banners and real-time coaching in your inbox.
Fewer risky clicks and greater awareness in everyday life.
Reduce manual IT-Effort
Automated analysis, fewer escalations, easy management.
Fewer tickets and higher profitability in the security service.
Business Continuity, Not Just Backup.
Datto SIRIS is designed for MSPs who want to sell backup not just as data protection, but as a scalable business continuity and disaster recovery service. The solution combines on-premises and cloud recovery, instant virtualization, immutable cloud storage, and centralized multi-tenant management.
Why this matters to customers:
In an emergency, it’s not whether a backup exists that matters. What matters is how quickly systems are restored. Datto SIRIS enables local or cloud-based recovery, supports rapid failover scenarios, and makes BCDR operational as a recurring service for MSPs.
Benefits
Datto SIRIS
s Approach
‘s Value Proposition for MSPs
Quick Recovery
Instant Virtualization—locally or in the Datto Cloud’
.
Help customers return to work more quickly.
Ransomware Resilience
Immutable Datto Cloud and protection against accidental or malicious snapshot deletion.
Sell BCDR as a security and resilience service.
Scalable Operations
Centralized multi-tenant management via the Datto Partner Portal.
Efficiently manage multiple customer environments.
Verifiability
AI-powered screenshot verification of recoverability.
Greater confidence in backup results and less manual verification.
Kaseya
Platform-Ecosystem and Partner program
IT Service Delivery
- Benefits for MSPs and end customers:
- Standardized services
- Automation
- central documentation
- A stronger ‘Land-and-Expand’ approach to sales and partner development
Cybersecurity
- Benefits for MSPs and end customers:
- Increased Security Revenue
- better risk reduction
- Compliance Support
Cyber Resilience
- Benefits for MSPs and end customers:
- Business Continuity
- Disaster Recovery
- Ransomware Resilience
Kaseya Intelligence
- Benefits for MSPs and end customers:
- Automation
- Insights and Better Operational Decisions
Partner program
The Kaseya Partner Program
Kaseya offers a comprehensive partner program. The following components are available to you:
Kaseya University
Structured training and product training sessions.
Deal Registration
Support for opportunity protection and sales management.
Marketing Support
Materials, programs, and go-to-market resources.
Technical support
24/7/365 support as part of the Kaseya Partner Program.
Partner Levels
Silver, Gold, Platinum, and Blue Diamond as a growth model.
To get started, we recommend Kaseya 365—the bundled model simplifies sales and significantly increases revenue per endpoint. In addition, the cross-sell potential is enormous: Customers who use Datto RMM typically also need PSA, backup, and security solutions. Platform lock-in ensures high customer retention and predictable MRR.
Exciting Events & Webinars
Please mark the following dates on your calendar or register for the event or webinar.
What
When
Topic
Topic
Kaseya 365 Ops Webinar
Tue, July 14, 2026,
, 11:00 a.m. to 12:00 p.m. CEST
Live Demo: Kaseya 365 Ops brings business processes, operational
, and IT implementation together on a single integrated platform.
Kaseya 365 User Webinar
Tue, July 21, 2026
10:00 a.m. to 11:00 a.m. CEST
Live Demo: Kaseya 365 User cost-effectively addresses the human factor in security and specifically closes gaps in
IT security.
SOS Software Service is helping us further expand access to our platform in the DACH market. Through their local presence and established partner network, we are able to reach MSPs and resellers right where they provide the greatest value to their customers. Together, we aim to help service providers sustainably grow their business by optimizing their services, working more efficiently, and meeting high security requirements.
MICHAEL HON-MONG
SVP & GM DACH
News & Updates
CONTACT
Interested in Kaseya?
We are happy to support you!
Your contacts for security and infrastructure solutions
If you have any questions, our team in the Security & Infrastructure business unit will be happy to help. Our colleagues are highly trained and ready to assist you – regardless of whether your question is of a technical or sales-related nature!
For MSPs and resellers
For system houses & wholesalers
Your contacts for security and infrastructure solutions
For MSPs and resellers
For system houses and wholesalers