New sales partnership with IS4IT

23. September 2026

SOS Software Service in the Press: CRN | IT-Business

Press Release:
SOS Software Service brings IS4IT services to the channel and creates new revenue opportunities for system integrators

Augsburg, September 22, 2026 — SOS Software Service GmbH and IS4IT are entering into a strategic sales partnership. By distributing IS4IT’s turnkey service modules, SOS Software Service is expanding its portfolio with high-performance security and support services, helping system integrators successfully establish new recurring revenue models. As the first distributor of IS4IT solutions in the DACH region, SOS Software Service is laying the foundation for the widespread marketing of these services and accelerating their market penetration through its existing partner network.

The new partnership also gives small and medium-sized system integrators the opportunity to serve their customers at an enterprise level while building sustainable, recurring service revenue: whether through 24/7 IT monitoring (SOC), rapid cyberattack defense (CSIRT), or an AI-powered service desk (Primedesk).

Background on the collaboration

Today, system integrators are under pressure to offer their mid-market customers greater IT security and better IT support, without being able to grow their teams indefinitely.
This is exactly where IS4IT comes in, delivering turnkey business modules that system integrators can seamlessly add to their portfolio and market immediately, without having to build their own security or support teams, or further overload their existing ones.

System integrators can now source IS4IT services through SOS Software Service just as they always have. This makes it significantly easier to get started with modern security and service models, since procurement, billing, and contracting all run through their trusted distributor.

The three IS4IT business modules at a glance

Security Operations Center (SOC)

System integrators get access to a professional 24/7 Security Operations Center with continuous monitoring, alerting, and analysis of security-relevant events. This allows them to offer their customers enterprise-grade security services without having to build their own SOC resources. At the same time, they tap into high-margin managed security services and create predictable, recurring revenue.

Cyber Security Incident Response Team (CSIRT)

In the event of a cyberattack, an experienced Cyber Security Incident Response Team is on hand for rapid analysis, containment, and resolution of security incidents. This allows system integrators to offer their customers professional incident response services and a clearly defined escalation process, without keeping their own specialist teams on standby. This increases responsiveness and strengthens customer confidence in the partner’s security expertise.

Primedesk

Primedesk combines artificial intelligence with modern service management and automates the handling of recurring support requests. Intelligent ticket classification, automated resolution processes, and fast response times noticeably relieve the burden on service and helpdesk teams. This allows system integrators to boost efficiency and service quality, address the shortage of skilled workers, and build a scalable support business with recurring service revenue at the same time.

“With IS4IT, we’re expanding our portfolio with business modules that system integrators can turn directly into revenue,”says Alexander Wacker, Managing Director at SOS Software Service. „At the same time, our partners gain IT security, service quality, and efficiency, without having to build new teams at great expense.”

We originally come from the world of system integrators ourselves, so we know how demanding it is to build enterprise-quality security and service offerings on your own,” explains Robert Fröhlich, Managing Director at IS4IT. “Through our collaboration with SOS Software Service, we’re now making our partner-first approach accessible to even more system integrators. They can source our modules through their trusted distributor and offer modern services to their mid-market customers, without long project phases or additional staff.”

Benefits for system integrators and their customers

The partnership allows system integrators to quickly enter highly attractive managed services business models, without having to make their own investments in specialized resources, operational structures, or 24/7 service organizations. Thanks to predictable billing models and operational service delivery by IS4IT, partners can scale their business, grow recurring revenue, and sustainably strengthen their competitive position. End customers benefit from enterprise-level security and support, all while working with the same familiar point of contact: their trusted system integrator.